ARCHBOLD — Farmers & Merchants Bancorp, Inc. recently announced plans to consolidate four of its offices as part of the company’s strategic plan to improve operating efficiencies, reinvest in new remote and electronic banking initiatives and better serve customers.
“Our customers have come to expect the best and easiest banking experience from us, and we continue to work hard to deliver on that expectation,” said Lars B. Eller, president and chief executive officer. “Over the years, we have continued to allocate resources into developing ways to bank with us electronically and remotely.
“Our customers are using these products and services more and more every day, including during the limited access of in-lobby banking that occurred earlier this year as a result of the COVID-19 pandemic,” Eller continued.
F&M’s office realignment plans include:
•The 1313 S. Defiance St., Archbold, office will consolidate into the Archbold main office at 307 N. Defiance St., effective March 1, 2021. Drive-up services will reopen at the Archbold Operations Center at 620 S. Clyde’s Way.
•The 119 N. Fulton St., Wauseon, office will consolidate into the Wauseon Shoop Office, 1130 N. Shoop Ave., effective March 1, 2021.
•The 929 E. High St., Bryan, office will consolidate into the Bryan South Towne Office, 1000 S. Main St., effective March 1, 2021. The Bryan East High Office will temporarily provide limited access to drive-up services and appointment only services as F&M expands its Bryan South Towne Office.
•The 103 Main St., Monroeville, Indiana, office will consolidate into the Decatur Office, 1118 S. 13th St., effective March 1, 2021. F&M also has two additional full-service locations in Allen County, a new Fort Wayne Illinois Road Office, 7370 Illinois Rd., and the Huntertown Office, 12106 Lima Road.
F&M will continue to operate ATMs at all impacted locations.
Additional information relating to the closures will be sent to the customers that bank at these offices. In addition, customers with safe deposit boxes at the effected offices will receive detailed information on how to transfer the contents within the next 30 days. Customers with any questions or concerns should call F&M at 419-446-2501. Employees impacted by F&M’s office consolidation program will have opportunities to transition to other roles within F&M over the course of the next few months.
“Consolidating offices is a challenging but necessary decision and follows a thorough review of our operations,” Eller said. “Having a physical presence in our markets remains an important component of our community-oriented values and the locations we are closing are all conveniently located near other F&M offices.
“In addition, the added ease of being able to bank with F&M in various ways has reduced the usage of some of our office locations,” Eller continued. “As a result, we want to continue to meet our goal of delivering the best products, services and customer experience to our communities and will redirect resources to support our remote and electronic banking platform.”
Eller added the company’s expansion strategy is adding high-quality jobs within these communities.
“For offices impacted by our consolidation plans, we are working on opportunities that we believe will enable continued contributions to our communities,” concluded Eller.
(Information courtesy of Farmers & Merchants Bancorp, Inc.)